Return to Help Index
|Shipping & Returns|
|Packing and Sending your Return|
|You can pack and send your return to us in just a few simple steps.
1.Contact us to explain why the item is being returned
2.Pack the items securely in a box. You can use the box the items arrived in or another box, if you prefer.
3.Send to a Address that we give you via email.
Please note: If your return is not the result of our error, the shipping cost of that returned item will be at your expense.
|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, please contact customer service for assistance.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.|
|What is the return policy?|
|Within 30 days of receipt of your shipment (including gifts), you may return any of the following items you purchased, for any reason, for a full refund excluding any shipping charges (we'll also refund the shipping charges if the return is a result of our error):
• Any clothing item in its original condition unused and unwashed (pleat retaining stitches on the hakama's must be intact).
• Any unopened (still in its plastic wrap) Bokuto and Jo’s
• Any item in new condition with original packaging and accessories
We will not accept any returns for garments that have been embroidered, imprinted or embellished in any manner.
Please note that we can process returns and refunds only for items purchased from the Minamoto Shokai web-site.
We will not accept items returned after 30 days.
If you have supplied is with your e-mail address, we will notify you of your refund via e-mail once we've received and processed the returned item. If your return is not due to our error, we will deduct the shipping costs from your refund.
Return shipping will be at your expense if the return is not a result of our error.
No refund will be given if the buyer refuses delivery.