Shipping & Returns
How To Calculate Your Shipping Cost - For International Orders & All Orders Less Than $1001. Add the desired items into your shopping cart.
2. Go to “Check Out” page.
3.Click “Estimate Shipping”. From the pull-down list, you will see all the countries we are able to ship to. (Some countries are not listed on our Shipping List. Please feel free to contact us with any questions.)
4. Click “Update” button to get your shipping cost.
If you get “We will search for the best rate”… The best shipping rate will be calculated and inform you by email after you place your order. We will not charge or ship your items until your confirmation.
Where's my stuff?
We will email you the tracking number after your order is shipped out. You can also check it on “My Page” after logging in. If you don't receive your order within a reasonable time, please let us know with your order number and we will activate a search.
Customized Orders and Out-of-Stock Items
If your order contains one or more items that are not in stock or customized items, your order will not be shipped until all items come in. You can notify us to ship what we have and send the back ordered items or customized items when they arrive. Should you neglect to make that choice we will automatically hold the order until all of the items are here and ready to be shipped. You can request immediate shipping for the items that we currently can ship by indicating in the COMMENTS field at check-out (Extra shipping fee may apply. Please email us for more information):
Does choose UPS Express or UPS Express Saver shipping to mean my order will arrive in one or two days?
Not necessarily. Remember it takes 24 business hours to process your order. If you select UPS Saver Shipping, the items will ship after the 24 business hours and arrive on the following business day--two business days total. Similarly, in the case of UPS Second-Day Air, shipping time will be a total of three business days. Please ask us for estimated shipping time by email or phone. We are happy to reply as soon as possible. You may also track your package with the tracking number which you will receive after your order is shipped out. Please keep in mind that there is no weekend delivery for UPS Next-Day or UPS Second-Day Shipping. In the case of items that take two-three weeks delivery (stated in the description), the express shipping options will be applied when we receive the items in stock.
Sales Tax, Duty, Brokerage Fees, and VAT
CANADA…We are required to collect the GST sales tax for orders delivered within the Country of Canada and GST and PST for purchases made within the province of B.C.. The appropriate state and local taxes will be automatically added to your order.
Our Return Policy
With a receipt of your shipment, any items following below, and within 30 days of purchase (except outlet sale items) will receive a refund or will receive an exchange . Please note that shipping fee is non-refundable. In case the return is a result of our error, full amount will be refunded include shipping fee.
Item/Size Exchange & Refund
Before sending your items back, please email us the followings
- Order Number
- Order Number
Before sending your item back, please email us with the pictures of a damaged part. After inspection, we will send you a return shipping label by email. Please send the item back with original packaging and the packing slip. The new item will be re-shipped after the damaged item is returned.
Packing and Sending your Return
You can pack and send your return to us in just a few simple steps.
* When you ship back to us, please indicate on the shipping label that " Returned Item" to the original in Canada.